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Need to return your item?
Not loving the look? No problem! You can return any item for a refund within 14 days of receiving it.
All that we ask is that items are in their original condition with tags intact.
Please allow up to 7 working days for the Glam Team to process your return and refund.
Your bank may take 3-5 working days to show the refund in your account.
Please inform us within 7 days if there is a problem with your order.
How do I return an item?
That's easy! You can find all of the information to make a hassle-free return within your parcel.
If you have lost your invoice, please enclose a note with your return including your order number and name.
If you are a UK customer, you should find a pre-paid returns label in your parcel.
Simply peel and stick this label and take it to the Post Office - we'll deduct £2.50 from your refund.
Please return your items to:
UNIT 2 SHELLEY ROAD
NEWBURN INDUSTRIAL ESTATE
Please be careful when trying on your gorgeous garments. We cannot refund items that are marked with tans, makeup or creams.
All postage costs are non-refundable to international destinations. If you use the pre-paid returns label, we will deduct £2.50 from your refund.
If there is an issue with your order or your goods, please let our Customer Care team know as soon as possible!
If you do not wish to use the pre-paid label, we recommend sending your parcel back using a recorded service, so you can track it's journey back to the Glam Team.
PLEASE NOTE - Our postage costs are based on a shipping weight of 1kg. If a shipment weighs considerably more than this, we may request extra postage. We recommend you obtain and keep a copy of your proof of postage when returning items to us. We're sorry we can't exchange stock - REFUNDS ONLY.
Got a question? We're ready to help! Email us at [email protected]